Returns

Return terms

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and/or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rckitout.com 

Return Label Eligibility

We will provide a return label free of charge if the reasoning for the return is received the wrong item. We will ask for proof, and will also check on our end before sending you a return label. 

We do not do free returns if you ordered the wrong item. You may still request a return, but you will be responsible for paying the return shipping. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty Claims

RCKitout Ltd does not hold a warranty for any of the products carried. Any warranty provided is done so through the manufacturer/suppliers. If you believe your item is covered under warranty, you can reach out to the manufacturer or do so through us, Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.

Warranty service or replacement decisions are at the sole discretion of RCKitout.com

All non-warranty services are charged a labour rate of £24 per hour, this does not include the price of parts and shipping fees.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as lithium batteries (LiPo, Lion) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Discontinued, Clearance, gift cards, and special sale items cannot be returned or exchanged.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@rckitout.com